OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, you will receive your package exactly as you see on the picture online. The only variables maybe on the weight or quantity ordered.

Do you provide tracking numbers? / Are the packages trackable?

We are using different and well recognized mailing services therefore all of the packages are traceable. You can be rest assure that your package will be 100% discretely shipped and delivered to the precised destination or the shipping information you provided.

Is there a minimum order amount limit?

We’ve designed this store especially for your comfort and easy usage, so our minimum order is three 10G Products and a minimum total order quantity is $150. You can place your order as from $500 and above so as to get free shipping. Feel free to place your order and we’ll be glad to take care of the rest.

How and where do you ship your products?

We can ship anywhere in the World. You will receive your products in a 100% discreet package. Your Privacy and Safety is our major concern. We have also improved on various ways of making sure our shipping is 100% discreet by using DVD CD casings, reducing the size of the package to reduce suspicion, many more just to keep you 100% safe and secured.

Do you Guarantee Delivery?

Of course we do, we are responsible for every order you place. We guarantee a 100% safe delivery of the products you ordered. So if it doesn’t arrive within 10 days please notify us so we could either reship the parcel or check with our shippers. You have to let us know and we will reship it with no cost. We are not reshipping to the following locations: Australia, New Zealand, Singapore, South Korea.

Where can I ship my order?

We ship to all addresses worldwide and nationwide at to P.O Boxes as well.

In how many days do I receive my purchase?

It will depend on the shipping option you choose. We have 3 shipping options:- 24Hours – $50 | 2-3Days – $35 | 5-7Days – $25. This Options apply only for USA and Canada. For other Countries, the prices of shipping would be different and it would depend if there are Taxes to be paid and also your distance. But if you place an order from Europe you should expect your order within 10 – 12 Days but the prices will be determined by the shipper depending on the country.

Is a signature required on arrival?

We are providing registered mail service, so you should sign as proof of receiving your package or package arrival. This is not a reason to get worried, the only difference is that the registered package is tracked, the rest of the procedures are exactly the same as for the regular mail.

Is your packing 100% discreet, what about customs, what if the package is seized?

We take proper care to be able to bypass any tight security system and the packing of the products is done as discreet as possible, that’s why the success rate of arrival is great. In the case a package is seized we guarantee that we’ll reship it after we receive any seizure letter from customs.

Do You Offer Free shipping?

Yes! We offer Free Shipping on ALL orders over $500.

What does it mean Semi-shipped?

That means that we’ve released your order and began to ship it. One part of it has already been sent and is on the way to you, the rest of the order is still being processed and will be shipped within 24 hours after the first one left. This is only possible if your package is been divided in to more than two halves.

INFORMATION ABOUT US

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